Q&A

FREQUENTLY ASKED QUESTIONS

General

When you sign up for the JUVINESSE Skin System, every month you’ll receive a different STEP of energy syringes directly to your home, starting with STEP one and working your way up the STEPS.

Think of your body as a giant battery. Since the day you were born, it uses bioelectricity as a signaling system to communicate between cells – just as when we touch a plasma ball, the electric energy is escaping through our body. When your cells actively “talk” to each other, skin repairs itself to stay youthful, baby-smooth, and blissfully free of dullness and fine lines. As we age, these electric signals between the cells diminish, leading to less production of essential proteins such as collagen and elastin, which can lead to fine lines, wrinkles, loss of firmness, uneven skin tone and other signs of aging. JUVINESSE uses advanced and breakthrough electro-stimulation technology, which instantly recreates thousands of imperceptible microcurrents that help power the skin’s natural repair systems, thus enhancing cell communication. JUVINESSE further harnesses the body's own natural energy to create a continuous low-intensity flow of micro-currents directly to the skin. By doing this, it assists in fueling cell-to-cell communication to help increase the production of collagen and elastin to reveal dramatic results.

Membership

you can easily stop your membership from your mobile app go to setting and press cancel, please note you need to cancel two weeks priors your next shipping or your cancellation will be effective at the following month.

you can easily stop your membership from your mobile app go to setting and press cancel, please note you need to cancel two weeks priors your next shipping or your cancellation will be effective at the following month

easily login into your mobile app go to setting and press activate my account.

Shipping and Tracking

Absolutely nothing - the shipping’s on us. Yes, free shipping to anywhere in the US.

Go to your JUVINESSE app, go to Settings > Track My Orders.

Warranty and Returns

Your warranty covers potential damages to your JUVINESSE device caused by daily use. Please note that any products purchased from unauthorized distributors or through unauthorized distribution channels will not be covered by the warranty. If your device isn’t working properly, contact one our team members and we’ll be happy to help: Call us at +1(323)844-0040 or send us an email to: [email protected] Please note that there’s a $40 shipping and handling fee for replacement of the device.

Exactly that - your JUVINESSE warranty is valid forever, and it covers any type of damage to the device; that’s how much we believe in our product.

To return a product please contact Customer Service at +1(323)844-0040 or send us an email to: [email protected]. Please note that creams and primers can be returned, only unopened, up to 3 days of shipping.

Your purchase history and all the details appear on your JUVINESSE mobile app, under Settings > Track My Orders.

Using the Device

We recommend reading the manual you got with your Starter Kit. Or, if you’re not the manual reading type, check out the How To Use videos on juvinesse.com.

Your device works on Lithium 3V batteries, but don’t worry - we’ll send you new batteries with each package.

Go to How To Use on your app and watch the short video, or complete your treatments along with the treatment’s steps at your own time.

The JUVINESSE device is meant to be used in a specific way for each treatment. It’s easy to understand - simply go to How To Use on your app and watch the short video, or complete your treatments along with the treatment’s steps at your own time.

As you follow the JUVINESSE Program, we’ll upgrade you to the next step each month. The more advanced you get, the stronger the formulas you’ll receive and the more change you’ll see.

For the maximum effect we recommend using JUVINESSE every day - a simple 4-minute skin workout, as part of your daily regimen.

Yes, you can continue using any other beauty and cosmetics products in the meantime.

Your user manual should be in your Starter Kit.

Results

You should begin to see some real change within 30 days of daily use. As you continue following the steps of the program over the next months, you’ll see even more significant results..

Each skin is different, just as each person is different. Results can vary for each skin type, but most people start noticing results within 30 days of daily use.

Package Types

The difference is the amount of products you get. You actually save money when you order the larger packages, and you’re also making sure you get the full treatment. Plus, we like to spoil or loyal friends with all sorts of cool gifts and rewards.

No. By choosing a longer subscription, you get more steps, more products each month and save more money in the long run. For more information go to How It Works on our website.

The Starter Kit

This is the first package you’ll get when you sign for the program. The Starter Kit contains: the JUVINESSE Beauty System device, 2 JUVINESSE Gel Injectors, JUVINESSE Gentle Facial Peel, JUVINESSE Mild Foam Cleanser, JUVINESSE Face Lift syringe, 2 batteries for the JUVINESSE Beauty System device, the JUVINESSE User Manual, a JUVINESSE case for your Beauty System. From the second package on, you’ll receive the Refill Kits according to your treatment progress.

The Refill Kit

Once a month, delivered straight to your doorstep, no shipping fees.

The Refill Kit contains: 3 JUVINESSE Gel Injectors and the JUVINESSE Mild Foam Cleanser.

If you’re using them daily and properly, they should last you the whole month. But don’t worry, in any case you’ll be getting new injectors delivered to your doorstep in no time.

Just like any workout, it’s better to keep going if you want to see long lasting results.

The Foam Cleanser

We recommend cleansing your face with the Foam Cleanser before each treatment. After the treatment we recommend not cleaning your face right away, as the product contains important vitamins and minerals for your skin to absorb.

Sure, you can purchase it directly from your JUVINESSE app or on our website under Shop. We’ll send you a new one each month anyway.

The Gentle Facial Peel

You can use it anytime you want, before or after treatments.

Sure, you can purchase it directly from your JUVINESSE app or on our website under Shop.

Sure, you can purchase it directly from your JUVINESSE app or on our website under Shop. We’ll send you a new one each month anyway.

The JUVINESSE Face-lift Syringe

This unprecedented, "face-lift" treatment is inspired by cutting-edge face-lifting techniques for an amazing and immediate tightening and lifting effect. It targets the key signs of aging for both immediate and long-term effects, having the precision of a needle but without the pain.

Yes, it’s super easy. Clean and dry your skin, then tap a very small amount over wrinkles. Finalize with a brisk upward stroke. Keep face expressionless for a couple of minutes. You may apply make-up.

You should notice results immediately after using the syringe.

The Mobile App

You start by earning JUVINESSE Reward Points simply for signing up, because we’re so happy to see you. Then you get more points each time you buy or review one of our products, follow us on social media, invite friends to join the fun, share your progress on social media with us and with your friends, and more. You can use Reward Points to get extra discounts off your next purchase. Check out your Reward Points balance on your app - go to Settings > My Rewards.

You get Reward Points for each friend you invite, and a free monthly kit if they sign up. Simply go to your JUVINESSE app, open the side menu on the left and go to Invite a Friend. Your friends will thank you, and so will your skin.

If you need to change or update your shipping or billing information, go to Settings > My Account. You can also choose a Temporary Shipping Address if you know you’ll be away when your package is due.

We don’t want you to miss your treatments if you happen to be away for a while when your monthly Refill Kit is due, since the program works best if you keep it up daily. So if you know you’ll be staying somewhere else and you still want to get your package - no problem. Simply go to Settings > My Account > Shipping Info, and click Add Temporary Address. We’ll send your kit to wherever you are that month, then we’ll automatically send the next package to your permanent address as usual - no need to update it again.

Go to Settings > My Account > Package Type and select Update Order, then choose the JUVINESSE package you want.

For more information or if you have a question, please get in touch with us, we're happy to help.

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